Payment Processing

Card payments are processed through Stripe. The payment methods actually available to an individual customer are those displayed on the Payment or Checkout page at the time of purchase.

Accepted Card Methods

Primary card methods are shown below. Additional payment options may be available only where displayed on the Payment or Checkout page.

Transaction Currency

Transactions on this store are processed in EUR (Euro). If your card or account is denominated in another currency, your card issuer or payment provider may apply its own currency conversion rate or related fee.

Payment Authorization and Declines

A payment may require authorisation by the card issuer or payment provider. A transaction can be declined because of issuer rules, available funds, authentication, fraud-prevention controls or other payment-provider checks.

If a payment is declined, confirm the billing details, follow any authentication prompt, try another accepted method shown at checkout, or contact your card issuer. For order-related payment help, contact support@drapvyn.com.

Payment Security

Payments are handled through a secure payment flow using Stripe. We use reasonable website and account safeguards and do not ask customers to send sensitive card-security data through ordinary support email.

Never email your full card number, CVV, CVC, PIN or security code.

Taxes

Displayed product prices include applicable tax according to the website’s pricing configuration. Any destination-country customs duty, import charge or customs-handling charge is separate and remains the customer’s responsibility where applicable, unless mandatory law requires otherwise.

Refunds

Approved refunds are generally returned to the original payment method. After the merchant processes a refund, the bank, card issuer or payment provider may need additional time before the credit appears.

Payment Disputes and Chargebacks

If you believe a payment is incorrect, duplicated, unauthorised or otherwise disputed, contact support@drapvyn.com with the order number, transaction date, amount and a short description of the issue. Do not include a full card number or security code.

We will review available order and transaction records and, where appropriate, work through Stripe and the relevant card network or issuer to respond to the dispute. If a chargeback has already been filed, we may provide relevant order, delivery, communication and refund records to the payment processor or issuer as part of the formal dispute process.

Contacting us first may allow a billing issue to be resolved more quickly, but it does not remove any right you may have to contact your card issuer or use a lawful card-dispute process.

Safe Payment Communication

For payment support, use support@drapvyn.com. We may ask for an order number or limited transaction reference, but we do not need your full card number, CVV/CVC, PIN or security code by email.