Orders
How long does order processing take? Orders are normally processed within 1–3 business days.
When will my order be dispatched? Orders are dispatched within 3 business days.
Can I cancel my order? You may request cancellation before dispatch by contacting support@drapvyn.com. After dispatch, cancellation cannot be guaranteed.
Can I change my delivery address? An address change may be requested before dispatch. After the carrier receives the parcel, any change depends on carrier handling and cannot be guaranteed.
Payments
Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. The store processes transactions in EUR (Euro). Additional methods may be available only where displayed on the Payment or Checkout page.
Displayed product prices include applicable tax according to the website pricing configuration. Do not send a full card number, CVV/CVC, PIN or security code by ordinary support email.
Shipping
Where do you ship? Shipping is currently offered to EU member states, the United Kingdom, the United States, Canada, Australia and New Zealand. Additional destinations may be available when shown at checkout.
How long is transit? Estimated transit is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.
Is tracking included? Yes. All orders include shipment tracking, provided after dispatch when tracking data becomes available.
How much is standard shipping? Standard shipping is 6€. Orders reaching 50 qualify for free standard shipping.
Returns
How long do I have to request a normal return? Eligible normal returns must be requested within 14 calendar days after receipt by contacting customer support first.
Who pays normal return shipping? For change-of-mind, size preference, personal preference or other non-defective returns, the customer pays the return shipping cost.
What about damaged, defective, incorrect or incomplete goods? The merchant pays applicable return shipping for qualifying problem goods.
Is there a restocking fee? No restocking fee is charged.
48-hour return dispatch: after return instructions are issued, please hand the return to the carrier within 48 hours where reasonably possible. This operational request does not reduce the 14-day return request window or any mandatory statutory return period.
EU Right of Withdrawal
For eligible distance contracts with EU consumers, a statutory 14-day right of withdrawal generally applies from receipt of the goods. No reason is required for ordinary withdrawal. Return shipping may be the customer’s responsibility where this was clearly disclosed before purchase.
Where required by applicable EU consumer law, the standard original delivery cost is refunded. Supplementary delivery cost above the least expensive standard option may be excluded where legally permitted. Mandatory statutory consumer rights always prevail.
Refunds
After returned goods are received and the necessary review is completed, approved refunds have a merchant processing target of within 7 business days. Your bank, card issuer or payment provider may need additional time to display the funds.
This internal target never extends or replaces a mandatory statutory refund deadline. Approved refunds are generally returned to the original payment method.
Exchanges
Direct exchanges are supported. For normal exchanges, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.
Sizing
General body measurements are provided for reference. Product-specific sizing shown on an individual product page takes priority. For help, contact support@drapvyn.com.
Privacy and Security
Personal data is handled in accordance with the Privacy Policy. Payment processing is handled through Stripe. For privacy or data-rights requests, contact privacy@drapvyn.com.
Customer Support
For orders, cancellations, shipping, tracking, returns, refunds, exchanges, sizing or payment questions, contact support@drapvyn.com during Monday-Friday, 09:00-18:00.