Shipping Destinations
We currently offer shipping to EU member states, the United Kingdom, the United States, Canada, Australia and New Zealand. Additional countries or regions may be available where the Checkout page accepts the delivery address and displays a shipping option.
Shipping availability for a particular address is confirmed at checkout. We do not guarantee delivery to every country, territory, remote area or restricted destination.
Shipping Timeline
1. Processing1–3 business daysOrder preparation and verification.
2. DispatchWithin 3 business daysOrder is handed to a carrier.
3. Transit7–15 business daysEstimated after dispatch.
4. DeliveryCarrier deliveryFinal timing varies by destination and carrier operations.
Shipping Fees
Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.
Any applicable delivery charge is shown before the order is completed.
Carriers
Orders may be shipped using DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on destination, shipping route and operational arrangements; a specific carrier is not guaranteed for every order.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Address Accuracy and Address Changes
Please check the delivery address before placing the order. You may request an address change before dispatch by contacting support@drapvyn.com.
After dispatch, an address change cannot be guaranteed. If the carrier already has the parcel, any change may depend on the carrier’s procedures.
Delivery Estimates and Delays
The 7–15 business day transit period is an estimate, not a guaranteed arrival time. Delivery may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.
These factors do not remove any mandatory legal responsibility that applies to the merchant.
Lost Parcels
1. Contact us: email support@drapvyn.com if a parcel is significantly overdue or appears lost.
2. Tracking review: we review the tracking record and relevant delivery information.
3. Carrier investigation: we contact the relevant carrier and may request reasonable delivery information from you where needed.
4. Confirmed loss: if the parcel is confirmed lost, we offer an appropriate resolution through reshipment or refund.
Customs and Import Duties
For international orders, destination-country customs duty, import charges or customs-handling charges are the customer’s responsibility where applicable. Displayed product prices include applicable tax according to the website pricing configuration, but this does not mean that every possible import charge is included.
If mandatory applicable law requires the merchant to bear a particular charge, that mandatory rule prevails.
Customer Support
For shipping, tracking, delivery or lost-parcel help, contact support@drapvyn.com during Monday-Friday, 09:00-18:00.