At a Glance

A. Change-of-Mind / Normal Return

For eligible non-defective goods, including change of mind, no longer wanted, size preference or personal preference, contact support@drapvyn.com within 14 calendar days after receipt to register the return.

For a normal return, the customer pays the return shipping cost. Items should be unused, unworn, unwashed, in original condition and with original tags where applicable, except to the extent mandatory law gives a consumer the right to reasonably inspect the goods.

B. Defective / Damaged / Incorrect / Incomplete Goods

If an item arrives damaged, defective, incorrect or incomplete, contact customer support. The merchant pays applicable return shipping and, for an approved exchange, applicable replacement shipping.

For faster handling, please report an obvious delivery problem within 48 hours of delivery where reasonably possible and include relevant order details. This request does not limit mandatory statutory rights or remedies for non-conforming goods.

C. EU Statutory Withdrawal

For eligible distance contracts with EU consumers, a statutory 14-day right of withdrawal generally applies from receipt of the goods. No reason is required for ordinary withdrawal. After giving withdrawal notice, the goods should be sent back within the period required by applicable law.

The customer may bear the return shipping cost for statutory withdrawal where that responsibility was clearly disclosed before purchase. Where required by applicable EU law, the standard original delivery cost is refunded. Any supplementary amount resulting from choosing a more expensive delivery option than the least expensive standard delivery may be excluded where legally permitted.

Return Process

1. Contact support@drapvyn.com and provide the order details and reason for the request.
2. Wait for the return instructions and the return address.
3. Pack the item appropriately and follow the instructions provided.
4. Keep proof of return shipment until the case is completed.

Registered Address is not automatically the Return Address. Do not send a return to unless the return instructions specifically identify it as the return destination.

48-Hour Return Dispatch

After return instructions are issued, please hand the return parcel to the carrier within 48 hours where reasonably possible. If you cannot dispatch within that timeframe, contact support@drapvyn.com so the return can be kept properly coordinated.

The 48-hour dispatch request is an operational handling step. It does not shorten the 14-calendar-day normal return request window, the EU statutory period for returning goods after withdrawal notice, or any other mandatory statutory consumer right.

Return Shipping Costs

Normal return: customer pays return shipping. Problem goods: merchant pays applicable return shipping. EU statutory withdrawal: customer may pay return shipping where this was disclosed before purchase and applicable law permits.

No restocking fee is charged.

Exchanges

Direct exchanges are supported. For a normal non-defective exchange, the customer pays the return shipping cost and the replacement-item shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.

Refund Timeline

After returned goods are received and the necessary review is completed, approved refunds have an internal processing target of within 7 business days. A bank, card issuer or payment provider may need additional time before the funds appear in the account.

This internal target does not extend, reduce or replace a mandatory statutory refund deadline. For EU statutory withdrawal, we follow the mandatory refund rules, including any lawful right to withhold reimbursement until returned goods are received or evidence of return is provided, as applicable.

Refund Method

Approved refunds are generally returned to the original payment method.

Exceptions Where Applicable

If clearly personalised, custom-made or made-to-order goods are offered in the future, such goods may fall within a statutory withdrawal exception where applicable law permits. This does not exclude rights for defective, damaged or incorrect goods, merchant production error or other mandatory statutory rights.

Statutory Rights

Nothing in this policy limits Mandatory Statutory Consumer Rights. Where a mandatory legal rule provides greater protection than this commercial return policy, the mandatory rule prevails.